Online psychology questions, answered

No. You can book any session yourself. To claim a Medicare rebate on psychology sessions, you need a Mental Health Treatment Plan from your usual GP or your MyMedicare practice. Your GP may need a longer appointment to prepare the plan, so ask when you book. How to get a plan.

Read the practitioner profiles and pick who you would like to see. Then choose a time on our booking page, or send us a question first. We aim to reply within one business day. Your fee, any Medicare rebate you can claim and your session details come in writing.

We aim to reply within one business day. That covers booking requests, questions and messages sent through the enquiry form. A message sent on a weekend or public holiday counts from the next business day. If you need help now, call Lifeline on 13 11 14, or 000 in an emergency.

You meet your practitioner live by video or phone. They ask what brought you here, a little about your history and what you want help with. Before you log off, you agree the next step together, whether that is more sessions or something else.

Before you log off, you and your practitioner agree your next step. It might be another session, a time to review how things are going, an assessment, a referral or no further care. You leave each session knowing what happens next. If plans change, send us a message.

Yes. Let us know as early as you can and we will find a new time. You can send us a message or give us a call. The cancellation policy and any fee are set out in writing before you book. Read the policy.

No. PsyAus Health offers booked online sessions and cannot respond to emergencies. If you or someone else is in danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14. You can also call Beyond Blue on 1300 22 4636 at any time.

Read the practitioner profiles and pick the person who suits you. Each profile lists their training, how they work and their next available times. You choose who you see before you book. If you are unsure, send us a question and we will help you narrow it down. Meet the practitioners.

A psychologist is a registered health practitioner who provides therapy and adult ADHD and autism assessments. Medicare rebates may apply to their sessions. A counsellor offers talk-based support for stress, grief and life changes. An ADHD coach helps with routines, planning and follow-through. Each profile lists the person's training, so you can choose who suits you.

Yes. Tell us, or tell your practitioner. You can choose someone else from the profiles and book with them instead. You do not need to give a reason. If you would like help picking, send us a question. We aim to reply within one business day.

An ADHD coach works with you on routines, planning, time and follow-through. A 50-minute coaching session costs $150. Coaching does not diagnose ADHD and is separate from therapy. If you want an assessment or therapy, see a psychologist. Medicare rebates do not apply to coaching. See fees.

Telehealth suits many adults who want support from home and have a private space to talk. It is not right for every concern. Your practitioner may suggest in-person care, a GP review or another service if that would suit you better. How telehealth works.

You need a phone, tablet or computer with a camera and microphone. You also need a steady internet connection and a private space where you will not be interrupted. Headphones help you hear clearly and keep the call private. Your session link arrives before your appointment.

Yes. Sessions run live by video or phone, so you can choose what suits you. Tell us your choice when you book. For the ADHD or autism assessment, your psychologist tells you if any part works better by video. Let us know if you want to switch for a later session.

Your practitioner will try to reconnect first. If the video cannot be restored, they call you on the phone number you gave us, so the session can go on. Check your internet and charge your device before the session. Keep your phone nearby as a backup.

Yes. PsyAus Health is an online practice for adults anywhere in Australia, so where you live does not change your options. You need a phone, or a device with a camera and internet, and a private space to talk. Sessions run the same way in a city, a regional town or a remote area.

An adult ADHD assessment runs over several sessions with a psychologist. It includes interviews, standard questionnaires and, with your consent, input from someone who knows you well. It ends with a written report and a next-step plan. Your total fee is set before you start. About the ADHD assessment.

A psychologist does both adult assessments. You can read each psychologist's profile before you book, including their training, how they work and their next available times. Pick the psychologist who suits you, then book your assessment online or send us a question first.

The adult ADHD assessment costs $1,190 in total. There is no Medicare rebate on the assessment. You do not need a GP referral or a treatment plan to book it. You can pay by card, or split the fee into four instalments with Afterpay. Afterpay's terms and fees apply. See fees.

Yes. The whole assessment runs online by video or phone. The sessions cover interviews and standard questionnaires. With your consent, your psychologist may also ask for input from someone who knows you well. Your psychologist tells you if any part works better by video, so you can plan ahead.

You still get a written report and a next-step plan. The report sets out what the assessment looked at and what it found. Your next step might be therapy, ADHD coaching, a GP review or no further care. No assessment can promise a particular result.

Your psychologist talks you through the findings and gives you a written report. Together you agree a next-step plan. That might include strategies, therapy or ADHD coaching, a GP review, or no further care. Psychologists do not prescribe, so the plan may include a visit to your GP.

Yes. Your written report is yours, and you decide who sees it. You might share it with your GP, a psychiatrist or another health professional. Each doctor makes their own decisions about your care. Your psychologist can explain what the report contains before you share it.

An adult autism assessment runs over several sessions with a psychologist. It covers your early years, communication, routines and senses. With your consent, someone who knew you as a child may share what they noticed. It ends with a written report and a next-step plan. About the autism assessment.

The adult autism assessment costs $2,090 in total. There is no Medicare rebate on the assessment. You do not need a GP referral or a treatment plan to book it. You can pay by card, or split the fee into four instalments with Afterpay. Afterpay's terms and fees apply. See fees.

Yes. A combined assessment looks at both in one process, with one report and one next-step plan. It costs $2,490 in total. ADHD and autism can occur together, and some traits overlap. Your psychologist helps you decide whether one assessment or both suits you.

Yes. Every session runs live by video or phone with a psychologist. You need a phone, or a device with a camera and internet, and a private space. Your psychologist tells you if any part works better by video. If your psychologist thinks an in-person assessment would suit you better, they explain why and set out your other options.

A 50-minute session with a general psychologist is $210, and a 20-minute session is $95. A Medicare rebate may apply to both if you are eligible. Counselling is $140 and ADHD coaching is $150, with no rebate. Your fee comes in writing before you book. See fees.

Ask your usual GP or your MyMedicare practice for a Mental Health Treatment Plan. Since 1 November 2025, the plan must come from that GP or practice. They may need a longer appointment, so mention it when you book. You only need the plan to claim a Medicare rebate. How to get a plan.

With a Mental Health Treatment Plan, you may claim a rebate on up to 10 individual psychology sessions each calendar year. The rebate on a 50-minute session is $101.55. Rebates do not apply to counselling, ADHD coaching or the ADHD and autism assessments. We confirm your costs before you book. How rebates work.

Yes. You can split a session or assessment fee into four payments with Afterpay. You can also pay by card. Choose Afterpay when you pay for your booking. Afterpay's own terms and late fees apply. Any Medicare rebate is claimed separately, whichever way you pay.

Some private health extras policies may cover part of a psychology session. It depends on your fund and your level of cover, so check with your fund before you book. You generally cannot claim a Medicare rebate and private health for the same session.

Yes. If you cancel or move a session with less than 24 hours' notice, or do not attend, the full session fee applies. Tell us as early as you can to avoid it. Cancellation policy.

Your practitioner keeps what you share confidential. The law allows a few exceptions, such as a serious risk of harm to you or someone else, or a court order. Your practitioner explains these limits in your first session. You can ask about them at any time.

Your health information is stored securely and handled under Australian privacy law. You can ask us how it is stored at any time. Our privacy policy explains what we collect, why we collect it and who we may share it with.

If you use a Mental Health Treatment Plan, your psychologist usually sends updates to the GP who made the plan. This is part of the Medicare rules. Otherwise, we only share your information with your consent or where the law requires it. You can ask what is shared.

Yes. You can ask to see the health information we hold about you. To ask, contact us. We may need to confirm who you are first. Our privacy policy explains how we handle requests and what happens next.